Leica Microsystems

IT Support Technician

Leica Microsystems

Mannheim
IT, Software
Vollzeit

For over 170 years, Leica Microsystems has helped shape the future by developing groundbreaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.

Want to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment for brilliant solutions and insight.

Leica Microsystems is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

We currently offer the following position in our office in Wetzlar which will be hybrid .

IT Support Technician

Come and join a fantastic team!

You will be joining an engaged IT team responsible for providing the best possible support to both LMS & LBS across EMEA . The team are driven by continuous improvement, utilizing company tools, such as daily management, standard work and voice of the customer, while very much focusing on the core value of “Best Team Wins”

YOUR RESPONSIBILITIES

  • 1st/2nd line support for IT incidents and service requests, meeting agreed metrics while maintaining an excellent level of customer service

  • Onboarding/offboarding associates, including hardware deployment and the management of users & groups in Active Directory

  • IT procurement in line with company standards while considering cost savings & avoidance

Additional Responsibilities

  • Escalation of tickets as required as per Standard Work

  • Support of company mobile devices

  • Basic support of telephony

  • Basic network troubleshooting

  • Contribution to activities supporting network security and compliance

  • Creation and review of knowledge base articles

  • End user training where relevant

YOUR PROFILE

Essential Requirements

  • Excellent communication skills, both verbal and written in German and English

  • Working experience of delivering IT support for both hardware and software.

  • Professional level knowledge of Microsoft operating systems, Microsoft Office & Office 365

  • Completed IT apprenticeship or Bachelor degree in Computer Science or comparable experience / knowledge

At Leica Microsystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part of the time at the Company location identified above and part of the time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Microsystems can provide.

GET MORE INSIGHT

Learn more about what we do and who we are by watching our company video “We Are Leica”: Jetzt bewerben!

Are you interested to discover new opportunities in an innovative, team-oriented environment?

Do apply online - we are looking forward to your application!

#LI-Hybrid

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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